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Zones are optional, but they are a powerful tool for modeling real-world warehouse layouts and constraints.

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What Is a Zone

A Zone represents a logical grouping of dock doors within a single location. Zones are commonly used to:
  • Group doors by physical area (for example, east wing, refrigerated docks)
  • Apply shared capacity constraints across multiple doors
  • Model operational specialization, such as cold chain or hazmat handling
Dock doors may belong to a zone or remain unassigned.

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How Zones Fit into Scheduling

Zones sit between locations and dock doors in the scheduling model:
  • A Location contains one or more zones
  • A Zone contains zero or more dock doors
  • Dock Doors inherit zone-level rules unless explicitly overridden
Zone-level rules are evaluated during scheduling to prevent conflicts and over-allocation.

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How to Create a Zone

Only administrators can create and manage zones. To create a zone:
  1. Navigate to Settings → Locations → Zones
  2. Click Add new zone
  3. Enter the zone details
  4. Configure optional capacity rules
  5. Click Create zone
Once created, dock doors can be assigned to the zone.

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Zone Fields

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Zone Name

A clear, descriptive name for the zone (for example, Refrigerated Dock, Outbound West). Zone names are visible when assigning doors and reviewing schedules.

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Specialization

Defines the operational specialization of the zone. Specialization can be used to indicate constraints or requirements such as:
  • General
  • Refrigerated
  • Hazardous materials
  • High-security handling
If none of the predefined options apply, a custom specialization can be provided.

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Description (Optional)

Internal notes describing how the zone is used operationally. This field is informational and does not affect scheduling behavior.

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Capacity Limits

Zones support capacity limits that apply across all dock doors in the zone. You can configure:
  • Max Total – Maximum concurrent appointments across the zone
  • Max Inbound – Maximum concurrent inbound appointments
  • Max Outbound – Maximum concurrent outbound appointments
If set to Inherit, the zone does not enforce a limit for that category.
Zone capacity limits are evaluated in addition to door-level capacity rules.

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Display Order

Controls the order in which zones are displayed in the UI. Lower values appear first. This setting affects presentation only and does not impact scheduling logic.

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Assigning Dock Doors to a Zone

Dock doors can be assigned to a zone from the dock configuration screen. Once assigned:
  • The door becomes part of the zone’s capacity calculations
  • Zone specialization is associated with appointments at that door
Removing a door from a zone immediately excludes it from zone-level rules.

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Editing or Deleting Zones

Zones can be edited or deleted by administrators.
  • Editing a zone updates its rules immediately
  • Deleting a zone does not delete dock doors
  • Dock doors from a deleted zone become unassigned
Use caution when modifying zones, as changes can affect scheduling availability.

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Best Practices

  • Use zones to model meaningful operational constraints, not just naming conventions
  • Apply zone-level capacity limits only when door-level capacity is insufficient
  • Keep specialization values consistent across locations
  • Leave doors unassigned if no grouping logic is required

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Summary

Zones provide a flexible way to group dock doors and enforce shared rules. When used thoughtfully, zones improve scheduling accuracy, reflect real operational layouts, and reduce the risk of overbooking across related docks.